Last Updated: 24January 2024
ANALEC ("ANALEC", “we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our websites (“Visitors”), subscribe to our services (“Customers”), or register for our events (“Attendees”). This Privacy Policy governs the collection, use and disclosure of personal information we receive through our Services (as defined in the Terms of Use), and covers the data you share with us through any of our websites, including but not limited to analec.com, insightscrm.com, (“ANALEC Websites” or “Our Websites”) or our online, offline or mobile apps (“ANALEC Services” or “Services”).
By using any of our services, you consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. We encourage you to read this Policy before using any of Our Services. Your use of Our Services signifies that you agree with all terms of this Policy. Do not use any of Our Services if you disagree with any part of this Policy.
ANALEC makes cloud CRM software delivered as a Software-as-a-Service via its website www.insightscrm.com.
We collect the following information directly from you, or through the Services.
As you navigate our websites, ANALEC may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:
When you use our website to request information about us or our Services, register for a InsightsCRM cloud account, register to attend an event, register for our blogs, register for the marketplace, or join in our community discussions, and apply to join our partner program, we may collect the following personal information. We may gather some of this information from third party sources, as described in the section below titled “Information from Other Sources".
When you purchase our Services or add-ons published by third parties, ANALEC will require you to provide us with the following:
If we communicate with you to offer support through any medium (Phone, Chat, and Email) we will collect and store the following information.
You may be given the option to access or register for the Services through the use of your username and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es) and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Services.
You can log in to our Service using sign-in services such as Google, Facebook Connect, LinkedIn, Office 365, etc. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.
We may obtain information, including Personal Data, from third parties and sources other than the Service. These include publicly available sources of information like LinkedIn, Facebook, and Twitter. They also include our partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. This information may be collected to facilitate our understanding of who you are and your needs, as well as to help us improve our products and services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.
Notwithstanding anything else in this Privacy Policy, if you provide the Services access to the following types of your Google data, the Services use of that data will be subject to these additional restrictions:
Other than as detailed in this policy, we will never disclose, share or sell your data without your consent unless required to do so by law. We use your information for the following purposes:
We use the information – other than Client Data - to operate, maintain, enhance and provide all features of the Services, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Services. We process Client Data solely in accordance with the directions provided by the applicable contracting Entity or end-user (“User”).
We use your click-through tracking data for various purposes, including to help us determine interest in particular topics and measure the effectiveness of our customer communications. You may grant or decline consent for this tracking from your Preferences page, accessible from the “Unsubscribe” or “Manage Preferences” link in the footer of any newsletter that we send to you.
We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.
We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.
ANALEC uses Stripe.com to process billing for ANALEC. ANALEC does not capture or hold any credit card information, Stripe.com provide the necessary mechanisms to enter your credit card information. Stripe may, with your consent, store your information securely for future billing as authorized by you.
We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.
Your usage details such as time, frequency, duration, pattern of use, features used and the amount of storage used might be recorded by us and used to improve the InsightsCRM Cloud service. We also use your information with your consent, including:
We may use a Visitor’s or User’s email address or other information - other than Client Data - to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the User or Client Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications. You cannot opt out of receiving transactional emails related to your account or use of the Services. You have the ability to opt-out of receiving any promotional communications as described below under “Your Rights and Choices.”
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Services to third parties without the consent of the applicable Visitor or User. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
We work with third party service providers who provide a website, hosting services, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
We may make certain automatically-collected, pseudonymized / anonymized, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Services.
When you sign-up for a free trial through ANALEC authorized partners or referral links, your personal details will be shared between ANALEC and the authorized partner that you have signed-up through. We encourage you to check the privacy policy of our authorized partner before you sign-up for a free trial or any services. We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for.
When you install or purchase, any application developed using ANALEC's APIs that is posted on ANALEC’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. ANALEC does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect ANALEC’s rights, or for protecting the safety of our users, employees, or the general public.
In the event that ANALEC is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that transaction. This Privacy Statement will continue to apply to your information after transferring to the new entity. User and / or Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Services, and only if the recipient of the user and / or Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws and in a manner consistent with our DPA. The legal bases depend on the Services you use and how you use them. This means we may collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because a third party (e.g., your employer who is the contracting Entity) or we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
We value your data subject rights under EU and UK GDPR. Therefore, we have appointed Maetzler Rechtsanwalts GmbH & Co KG as our EU representative according to Art 27 GDPR and Prighter Ltd as our UK representative to provide you with an easy way to submit us your privacy-related requests such as the request to access or erase your personal data. If you want to make use of your data subject rights, please visit this page or contact our representatives on the details mentioned below.
EU-GDPR
PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG
c/o ANALEC Infotech Private Limited
Address:
Schellinggasse 3/10,
1010 Vienna,
AUSTRIA
Website: https://prighter.com
Please add the following subject to all correspondence: ID-15040628841
UK-GDPR representative
PrighterUK-Rep by Prighter Ltd
c/o ANALEC Infotech Private Limited
Address:
20 Mortlake Mortlake High Street,
London, SW14 8JN,
UNITED KINGDOM
Website: https://prighter.com
Please add the following subject to all correspondence: ID-15040628841
Data Protection Officer
If you have any questions about this Privacy Policy or our privacy practices, please contact us by mail at legal@insightscrm.com.
External Websites
Our Websites may provide links to other websites of third parties. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
You may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). ANALEC will not review, share, distribute, or reference any such Customer Data except as provided in ANALEC's Terms of Service, or as may be required by law. In accordance with ANALEC’s Terms of Service, ANALEC may access Customer Data only for the purpose described in our Terms of Use or as may be required by law.
At ANALEC, your data privacy and security are of prime importance to us. ANALEC maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Transport Layer Security (TLS) encryption technology to safeguard the account registration process and sign-up information and traffic from and to the server and browser while using the InsightsCRM Services. Other security safeguards include but are not limited to data encryption both in transit and at rest within ANALEC’s servers and at a broader cloud datacenter level, firewalls, and physical access controls to building and files. This is maintained by our Cloud Service Provider - Amazon Web Services - and is audited through SOC compliance. A complete list of security at the cloud provider level is available at SOC Compliance - Amazon Web Services (AWS). We implement a variety of security measures to maintain the safety of your personal information and data you store in your account. Access to your name and email address is restricted to the employees of ANALEC. Data stored in your account is only accessed by the ANALEC team when performing the migration, or support services. All supplied sensitive/credit information is transmitted via TLS technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Before, during and after a transaction, your private information (credit cards, social security numbers, financials, etc.) are not stored on our servers, but only with the Payment gateway in accordance with your personal settings. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is safe from intrusion by others. If you use our Services or websites, responsibility for securing your credentials to access the Services rests with you and not ANALEC. If you have any concerns regarding the security of your data, please write to us at legal@insightscrm.com with any questions.
Unless otherwise required by law, we only retain the User and Client Data for as long as the User’s account is active or otherwise for a limited period of time in accordance with our Terms of Use for as long as we need it to fulfill the purposes for which we have initially collected it. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible(for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Data that we collect about you during your sign-up, and during your use of InsightsCRM, are stored on servers under our control in multiple regions around the world. To facilitate our operations, we may transfer and access such information from around the world, including from other countries in which we have operations. Irrespective of which country you reside in or supply information from, by using our services you authorize us to use your information in any country where we operate. We agree to abide by the terms of our DPA for such purposes). If You believe that privacy laws applicable in your jurisdiction require processing terms that are different from our DPA then please contact us at legal@insightscrm.com.
We will use our best efforts to comply with any data localization laws that may be applicable to the Data collected by us through the Services.
Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the EEA, we make use of the standard contractual clauses .
ANALEC acknowledges that you have the right to access your personal information. Depending on the country in which you reside, you may have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. We may ask you to verify your identity to help us respond efficiently to your request. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements. We may decline to process change or deletion requests that required is disproportionate technical effort or jeopardize the privacy of others.
Blogs, Social Media, and Public Forums
We may offer blogs, social media profiles, message boards, bulletin boards or similar public forums where you and other users of our Services can post content or otherwise communicate. If you post information on a public forum, we will assume you intend to make that information public. We may use your name to identify you with a posting in a public forum and may use your post on or in connection with our Services (e.g., when using a hashtag associated with ANALEC or InsightsCRM in a tweet or status update). Any information you share in a public forum is public information and may be seen or collected by other persons, including third parties that do not adhere to the standards set forth in this Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our online services. ANALEC also supports third-party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.
Cookies
ANALEC and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Please read our Cookie Policy to find out more about how we use cookies on our Websites and how to manage your cookie preferences.
Third Party Analytics
We employ the services of third-party software and /or providers to collect, aggregate, and analyze data about our website content, users, and their use of it. The software we use includes but is not limited to Google Analytics, GoogleAds, Bing Ads, and FullStory. The information these applications collect is not personally identifiable and is used to improve website functionality and content. To this end, these third parties may employ the use of cookies and/or pixel tags to facilitate tracking website users. These third-party cookies are not tied to your Personal Information. ANALEC does not have access to these cookies nor are we responsible for them. ANALEC reserves the right to add more such third-party software and / or providers for the purpose of providing the Services.
Third Party Products and Services Links from our Website
Our Services contains links to, or content from third-party websites and other products and services. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.
Clear Gifs and Log Files
We and our third-party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically-collected data to other information we collect about you.
Do Not Track
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our Mobile Applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which ANALEC may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.
We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of ANALEC applications for mobiles.
InsightsCRM is a business platform and is not directed to children. However, we are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age (“minor”) without parental or legal guardian’s consent. Our website, products, and services are all directed to people who are at least 13 years old or older. If you have reason to believe that a minor has provided or that minor’s personal information has been provided to ANALEC without consent, then please send an email from the minor’s email address with the parent’s address cc’d to legal@insightscrm.com with a subject requesting information regarding a minor’s use of the InsightsCRM service. We will check our systems and respond accordingly.
This Privacy Policy may be updated from time to time. If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date included at the beginning of this policy. We may provide you additional notice (such as to your e-mail address) if the changes are material. Your use of the Service following any such notice will signify and constitute your assent to and acceptance of such revised Privacy Policy.
Please refer to our latest terms of use to learn about the disclaimers and limitations of liability governing the use of InsightsCRM and/or ANALEC Services.
If you have questions regarding this Privacy Statement or ANALEC's data handling practices, please feel free to contact us directly:
By email at legal@insightscrm.com.
If you are a customer from Outside the United States and Canada:
By mail at: ANALEC Infotech Private Limited, 6th Floor, Tower B, Park Centra, Sector 30, NH-8, Gurgaon, Haryana 122002, India (Attention: “Legal”).
If you are a customer from within the United States and Canada:
By mail at: ANALEC North America, Inc., 1120 Avenue of the Americas, The Hippodrome Building, 4th Floor, New York, NY 10036, USA (Attention: “Legal”).
If you have any questions about this agreement or your information stored with us, please contact us at legal@insightscrm.com.
“Client” means a customer of ANALEC via its www.insightscrm.com offering.
“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
"Google User Data" means Your data synced from Google such as Contacts, Emails, Calendar, Documents, and Attachments.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.
